Refund Policy

At plouiseshop.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns Period
You may return most items within 30 days of delivery. Products must be unused, unopened, and in their original packaging to be eligible for a refund. Some items, such as sale products or cosmetics, may be final sale unless faulty.

Return Process
To initiate a return, please visit our Returns Portal on our website. You will need your order number and email address. Once your return is approved, you will receive instructions on how to proceed. Returns sent without prior authorization may not be accepted.

Refunds
After we receive and inspect your return, we will process your refund within 5-10 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable, unless the return is due to our error.

Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order on our website.

Faulty or Damaged Items
If you receive a damaged or defective product, please contact us within 14 days of delivery. We will cover return shipping costs and provide a full refund or replacement, including original shipping charges.

Non-Returnable Items
For health and safety reasons, certain products cannot be returned. These include, but are not limited to, sealed cosmetics, skincare products, and personal care items.

International Returns
Customers outside the United Kingdom are responsible for return shipping costs and any applicable customs fees. We recommend using a tracked shipping service for international returns.

For more information about our return process, please visit our website.